ARINC Managed Services Introduces Business Process Management for Airport IT Systems
The module is a key component of the AMS Service Desk, a full-service resource for the maintenance and support for all airport IT systems—from passenger check-in to parking access and revenue control systems. AMS has transformed the traditional help desk/call center model and customized it to create the Service Desk, which uniquely meets the maintenance and service demands of airport IT systems.
(PressZoom) - Annapolis, Maryland—ARINC Managed Services today announced it has developed an airport-specific IT service module designed to actively monitor the business processes involved in maintaining airport systems.
The module is a key component of the AMS Service Desk, a full-service resource for the maintenance and support for all airport IT systems—from passenger check-in to parking access and revenue control systems.Â AMS has transformed the traditional help desk/call center model and customized it to create the Service Desk, which uniquely meets the maintenance and service demands of airport IT systems.Â
Implementing Business Process Management (BPM) tools within the Service Desk, AMS is able to monitor its customers’ IT systems in real time. The monitoring tools cover all aspects of the airport maintenance model, including preventive maintenance, escalation management, asset management, and Service Level Agreement management as well as performance monitoring and reporting.
“While Business Process Management is not a new concept, this is the first time it has been applied to the airports industry,” said Jim Martin, Senior Director at ARINC Managed Services. “This means that airport IT system performance levels can be actively tracked—in real time—so that managers can use data, rather than intuition, to analyze and change processes.”
Using the AMS Service Desk, each business process can be tailored for each airport and/or system, enabling complete flexibility and accountability. AMS’s Business Process Management system can be applied regardless of the size of the airport or diversity of requirements, so that an airport can select a complete IT support solution or simply augment its existing infrastructure.
Active monitoring of business rules allows airports to view customizable reports tracking trouble tickets, trend analyses, operational time, and equipment maintenance schedules that are tailored to each airport’s needs. Additionally, all dispatch information is entered into a database and analyzed for predictive maintenance purposes.
A one-stop shop, ARINC Managed Services (AMS) is the global IT support and service subsidiary of ARINC Incorporated. As a leading provider of operations, maintenance, and staffing services, AMS has the skilled personnel and engineering know-how to handle the most complex IT maintenance and support projects. AMS provides airports with a low-risk, highly reliable outsourcing solution, with staff trained to make it work. For more information, visit the web site at www.arinc.com/ams.
ARINC Incorporated is the world leader in transportation communications and systems engineering. The company develops and operates communications and information processing systems and provides systems engineering and integration solutions to five key industries: airports, aviation, defense, government, and surface transportation. Founded to provide reliable and efficient radio communications for the airlines, ARINC is headquartered in Annapolis, Maryland, and operates key regional offices in London and Singapore, with over 3,200 employees worldwide. ARINC is ISO 9001:2000 certified.
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